Royal36 Responsible Gambling — A Safe Guide for Malaysian Players

Responsible gaming means enjoying gambling as a form of entertainment while maintaining full control over your time, money and decisions. A responsible player understands that losses are part of the game, sets clear limits before playing, and does not let gambling negatively affect their personal life, family, work or finances.

At Royal36, responsible gambling isn't just a written policy filed away in a document nobody reads. It's a core value we put into practice across every aspect of the platform — from how we design the gaming interface to the control tools we build, and how our support team engages with players who need help.

Responsible gaming is built on three core principles:

• Time Controls: You decide how long you play — not the game.
• Money Management: You only wager money you can afford to lose — "entertainment" money, not funds set aside for rent, food or savings.
• Emotional Control: You play for entertainment, not to escape problems, relieve stress, or fill an emotional void.

When all three of these controls are working, gambling remains an enjoyable form of entertainment. When any one of them starts to slip, that's the time to take a step back and reassess.

Here is a practical guide that Royal36 recommends to all Malaysian players before and while using our platform:

• Set a Budget Before You Play: Before you open a slots game, sit down at a live baccarat table, or start placing bets on a Malaysia Super League match, decide upfront how much you're willing to lose that day — and stick to that limit, no exceptions.
• Treat Losses as the Cost of Entertainment: Just as you'd pay for a cinema ticket, a dinner out, or a concert ticket, the money you spend at Royal36 is the cost of an entertainment experience. If you win, that's a welcome bonus — not an expectation.
• Never Chase Losses: One of the most common traps in gambling is "chasing losses" — continuing to play after a losing streak in hopes of winning it back. This is a dangerous mindset. Each gaming session is independent; yesterday's losses are no guarantee of today's wins.
• Take Regular Breaks: Don't play for hours on end without a break. Get up, have some water, take a short walk. Physical breaks help you assess the situation more clearly and avoid decisions made in an emotional state.
• Don't Play When Stressed or Under the Influence: An unstable emotional state — whether from work stress, family issues, grief, or alcohol — impairs your ability to make sound decisions. Wait until you're in a better headspace.
• Balance It With Other Activities: Gambling is just one of many ways to have fun. Make sure it doesn't take over time that should be set aside for family, friends, other hobbies, and self-care.
• Use Disposable Income, Not Essential Funds: Only deposit into Royal36 with money that is truly disposable — after all monthly essentials such as rent, bills, food, transport, and savings have been covered. Never borrow money to gamble.

Royal36 provides four key control tools that you can activate directly in your account settings at any time. All tools are free and require no complicated process:

To activate any of the tools above, log in to your Royal36 account and go to Account Settings > Responsible Gaming, or contact our support team via 24/7 live chat and they will assist you right away.

Problem gambling rarely appears out of nowhere. It typically develops slowly and subtly. Here are the warning signs to take seriously — whether you recognise them in yourself or in someone you know:

If you recognise two or more of the signs above in yourself, don't wait. Contact the Royal36 support team immediately or activate the self-exclusion tool in your account. Acknowledging the problem is the most important and most courageous first step you can take.

Answer the questions below honestly to assess whether your gambling habits fall within a healthy range. There are no right or wrong answers — this is simply a tool to help you think more clearly about your relationship with gambling.

If you or someone you know is struggling with gambling, seeking help is the smartest and most courageous step you can take. Here are the steps you can follow:

• Contact Royal36 Support Immediately: Royal36's Bahasa Malaysia-fluent support team can help you activate self-exclusion, deposit limits or any other control tool within minutes via 24/7 live chat or by emailing support@royal36.click.
• Activate Self-Exclusion: The fastest step you can take right now is to activate self-exclusion on your Royal36 account — either temporarily or permanently. It takes less than 2 minutes and provides immediate protection.
• Talk to Someone You Trust: Talk to a partner, family member, or close friend you trust. Opening up about your struggles often lifts a burden and can lead to solutions you hadn't considered before.
• Seek Professional Support: Problem gambling is a real and treatable mental health issue. Reach out to a mental health professional in Malaysia — the Department of Social Welfare Malaysia (JKM) offers counselling services that can be accessed through your nearest public health clinic.
• Do Not Delay: Many people wait until "things get worse" before seeking help. Don't wait until you reach that point. The sooner you act, the easier it is to make a full recovery.

Royal36 enforces a policy 18 years and above very strictly. We do not and will not allow anyone under the age of 18 to use our platform under any circumstances.

Child protection measures practised by Royal36:

• Mandatory age verification at registration — applicants must confirm they are 18 years of age or older.
• A KYC (Know Your Customer) process that may require identity verification documents such as a MyKad to confirm a player's actual age.
• Any account suspected of being registered by an underage individual will be frozen immediately and investigated.
• Any personal data belonging to minors that is collected inadvertently will be deleted immediately.

For parents and guardians: If you are concerned that your underage child may be using your device to access online gambling platforms, we recommend the following steps:

• Use parental control software to block access to gambling websites.
• Never save login credentials or payment details in a browser shared with children.
• Have open conversations with children about the risks of gambling and the importance of playing responsibly when they come of age.
• Contact Royal36 immediately at support@royal36.click if you suspect a minor has accessed your account.

Responsible gambling isn't just a box Royal36 ticks on a compliance checklist. It's a core value that shapes how we build our products, train our team, and engage with every Malaysian player who trusts us.

Royal36's commitment to responsible gambling includes:

• Providing and maintaining control tools that are effective, easy to use and always accessible to all members.
• Ongoing training for all Royal36 staff — especially the customer support team — to identify signs of problem gambling and respond with empathy and professionalism.
• We never target players who have activated control tools or who have been identified as potentially at risk with promotions or bonuses that encourage excessive gambling.
• Regular internal audits of player activity patterns to identify individuals who may need additional support.
• Ongoing updates to responsible gambling policies and tools in line with evolving global iGaming industry best practices.

Royal36 believes that players who gamble responsibly are happier, healthier, and will enjoy our platform for longer. Your wellbeing is our long-term business interest — and more than that, it's a moral responsibility we take seriously.