Royal36 Terms & Conditions — Full Rules of Malaysia's Online Casino Platform

To register and use Royal36's services, you must meet all of the following eligibility requirements without exception:

• You must be 18 years and above at the time of registration. Royal36 takes the protection of minors from gambling seriously. Age verification will be conducted, and any account found to have been registered by an underage individual will be closed immediately.
• You must be an individual with full legal capacity to enter into a binding contractual agreement under applicable law.
• You are only permitted to register one (1) account only at Royal36. Registering more than one account under the same individual — whether using a different name, phone number, email address, device or payment method — is strictly prohibited.
• All information you provide during registration must be accurate, complete and up to date. Royal36 reserves the right to request identity verification documents at any time for verification and compliance purposes.
• You may not use Royal36's services on behalf of or for the benefit of another person.

Royal36 reserves the right to decline any registration application without providing a reason. Royal36's decision on eligibility matters is final.

All financial transactions at Royal36 are processed in Malaysian Ringgit (MYR). Accepted payment methods are:

• Touch 'n Go eWallet
• DuitNow (including QR and transfers)
• GrabPay
• EWallet Boost
• ShopeePay
• FPX Maybank2u
• FPX CIMB Clicks

Deposits:

• The minimum deposit amount is RM 30 per transaction.
• Deposits are typically credited to your account within 5 seconds after a successful transaction.
• Royal36 does not charge any processing fees for deposits. However, payment providers may impose their own charges.
• You may only deposit funds using a payment method registered in your own name.

Withdrawals:

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals are processed within 3 minutes for regular members and 1 minute for VIP Platinum and Diamond members.
• Withdrawals may only be made to the same payment method used for the original deposit, to ensure transaction security and prevent money laundering.
• Royal36 reserves the right to request identity verification documents (KYC) before processing withdrawals, particularly for large amounts or newly registered accounts.
• Bonus balances that have not met the rollover requirements cannot be withdrawn until those requirements are fully satisfied.

Royal36 offers a range of bonuses and promotions for both new and existing members. All bonuses are subject to specific terms and eligibility requirements stated in each promotional offer. The general bonus rules are as follows:

• Rollover Requirement: Every bonus carries a rollover (turnover) requirement that must be met before any withdrawal is permitted. The applicable rollover ratio will be clearly stated in the terms of each promotion.
• Validity Period: All bonuses have a set validity period. Any unused bonus or incomplete rollover within that period will expire automatically with no compensation.
• One Bonus at a Time: Generally, only one active bonus is permitted at a time unless otherwise stated in the relevant promotion's terms.
• Betting Limits While a Bonus is Active: While meeting bonus rollover requirements, the maximum stake per single bet may be restricted. Breaching this limit may result in the cancellation of the bonus and any associated winnings.
• Non-Transferable Bonus: Royal36 bonuses are exclusive to eligible members only and cannot be transferred to another person.
• Bonus Cancellation Rights: Royal36 reserves the right to cancel any bonus if there is evidence of misuse, system manipulation, or a breach of promotional terms.

Royal36 welcome bonus up to RM 488 is available to new members making their first deposit only. Members who previously held an account with Royal36, or who register using details matching an existing account, are not eligible for the new member bonus.

All bets placed on the Royal36 platform — including slots, live casino, baccarat, Sports Betting, in-play matches and virtual sports — are subject to the following rules:

• Bets that have been confirmed and accepted by the Royal36 system are final and cannot be cancelled, unless there is a clear technical error on Royal36's part.
• For sports betting and live matches, Royal36 reserves the right to void or suspend bets under exceptional circumstances, such as match cancellations, prolonged delays, or the suspension of a result by the relevant sporting authority.
• In the event of a pricing error (odds that are clearly incorrect due to a technical fault), Royal36 reserves the right to void the affected bets. Members are not entitled to claim winnings based on erroneous odds.
• The use of automated software, bots, or any unfair method to gain an advantage in betting is strictly prohibited and may result in immediate account suspension.
• Minimum and maximum bet limits vary by game type and category. Betting limit information can be found within the game interface or obtained from the Royal36 support team.

For in-play betting at Royal36, the following additional rules apply: bets placed during any technical disruption to the live stream may be voided if it is established that the player had access to information not publicly available at the time the bet was placed.

The security of your Royal36 account is a shared responsibility between you and Royal36. The following are your obligations as an account holder:

• You must keep your account password strictly confidential at all times and must not disclose it to anyone, including Royal36 staff. Our staff will never ask for your password.
• You must use a strong, unique password for your Royal36 account and are advised to change it on a regular basis.
• You must notify Royal36 immediately via live chat or email if you suspect that your account has been accessed by an unauthorised party.
• All activity that occurs on your account prior to Royal36 receiving your report of unauthorised access is your sole responsibility.
• You are not permitted to share your account with anyone else or allow another person to use your account to place bets.

Royal36 reserves the right to close, suspend or restrict any account without prior notice in the following circumstances:

• Violation of any part of these Terms and Conditions.
• Registering multiple accounts or attempting to abuse Royal36's bonus system.
• Providing false or misleading information during registration or in any communication with Royal36.
• Engaging in, or being suspected of engaging in, fraud, money laundering, or any other illegal activity.
• The use of unauthorised software or methods to manipulate the Royal36 system or games.
• A self-exclusion request submitted by the player through the Responsible Gaming feature.

If your account is closed due to a breach, Royal36 reserves the right to forfeit all bonus balances in the account. Any real-money balance remaining after the investigation is concluded and no fraud is established will be returned via the original payment method within a reasonable timeframe.

Players may also choose to close their own account at any time by contacting the Royal36 support team via live chat or email.

Royal36 is fully committed to responsible gambling and player wellbeing. We provide the following tools to help you manage your gambling activity:

• Deposit Limit: Set daily, weekly or monthly deposit limits to keep your spending in check. Limits can be lowered immediately, but any increase requires a 24-hour waiting period.
• Session Time Limits: Set a session time limit to receive a reminder when you have been playing beyond your set duration.
• Temporary Self-Exclusion: Suspend your account for 24 hours, 7 days, 30 days, or 3 months if you need a break from gambling.
• Permanent Self-Exclusion: Permanently close your account if you feel you need to stop playing altogether. This decision cannot be reversed.

Royal36 strictly enforces its policy of 18+ only. If you suspect any underage individual is using your account or the Royal36 platform, please contact us immediately. We will take action without delay.

If you or someone you know is struggling with a gambling problem, please reach out to the Royal36 support team for information on available help resources. You may also visit the Responsible Gaming us for more information.

Royal36 provides its online gambling platform on an "as is" basis and makes no warranties, express or implied, regarding the platform's suitability or reliability for any particular purpose. By using Royal36, you agree that:

• Royal36 is not responsible for any losses or damages arising from your betting decisions or gambling activities on the platform.
• Royal36 is not liable for service disruptions caused by factors beyond our control, including internet infrastructure failures, natural disasters, or actions by regulatory authorities.
• Royal36 is not responsible for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
• Royal36's total liability to you under any circumstances shall not exceed the total amount you deposited in the 30 days prior to the claim being made.

Royal36 reserves the right to amend, update, or replace these Terms and Conditions at any time, with or without prior notice. However, for material changes that affect player rights, we will endeavour to provide at least 7 days' notice via registered email or in-platform notification.

The last updated date of these Terms and Conditions is shown at the top of this page. You are encouraged to review this page periodically to ensure you remain aware of the current terms governing your use of the Royal36 platform.

Your continued use of the Royal36 platform after any amendments take effect constitutes your acceptance of the revised Terms. If you do not agree with the changes, you have the right to close your account by contacting the Royal36 support team.

If you have any dispute relating to the Royal36 platform, services, bonuses, payments, or betting outcomes, please follow the procedure below:

1. Contact Royal36 Support First: All disputes must first be submitted to the Royal36 support team via live chat or email at support@royal36.click. Please provide full details of the dispute, including your account number, the date and time of the incident, and any relevant supporting documents.
2. Investigation Period: Royal36 will investigate disputes within 5 business days and provide you with a written response. More complex cases may take longer, and we will keep you informed of the investigation's progress.
3. Final Decision: Royal36's decision following a thorough investigation is final in all matters relating to the interpretation of the Terms and game rules.

These Terms and Conditions are governed and interpreted in accordance with applicable law. You agree to submit to the exclusive jurisdiction of the relevant courts for the resolution of any dispute that cannot be settled through Royal36's internal procedures.